Did you lose your ATM card or run out of checks? Have a question about online banking? Fidelity Federal is here to help! Find details and links to our available customer service options below. 

Online Banking Login

  • Need quick access to your online banking login?

Click Here to Log In


Order Checks

  • Are you ready to order more checks? Use the following link to reorder online.

Reorder Checks


Report a Lost/Stolen Card

  • To report a lost or stolen ATM/debit card:
    Weekdays from 9:00 a.m. – 5:00 p.m.: Call 740-363-1284
    After 5:00 p.m. or on weekends and holidays: Call 1-800-554-8969


Safe Deposit Boxes

Do you need a secure place to store your valuables or important documents? Our safe deposit boxes may be a good option for you.

Securely store the following items:

  • Birth certificates, marriage licenses, military records
  • Coins, jewelry, stamps
  • Computer disks, family photos

Our safe deposit boxes offer*:

  • A variety of sizes, from 2 ¾  X 5” to 10” X 10”
  • Availability at both of our branch locations
  • Access during normal business hours
  • Annual rental fees – prices vary by box size
  • Automatic ACH payment option

*You must be a Fidelity Federal customer to rent a safe deposit box. 

Contact Us for More Info 

Security Center Information

Fidelity Federal takes security seriously. We ensure your online banking account is safe and secure through a confidential access ID and password, encrypted online banking services and a 24/7-monitored firewall.

Follow these tips to protect your online and offline information:

Online Security Tips

  • Use the latest version of a recommended web browser.
  • Change your password frequently, and choose a strong password.
  • Never leave your computer unattended while logged on your online banking account.
  • Always log out of your account when you’re finished using online banking.
  • Use virus protection software to routinely check for viruses.


Offline Security Tips

  • Never give out your personal information unless you initiate the contact.
  • Carry only the identification, debit or credit cards that you need.
  • Shred anything that contains personal information instead of throwing it away.
  • To prevent mail from sitting in your mailbox, place your mail on hold through the USPS when you plan to be away from home for an extended period of time.
  • Watch your credit and debit card statements for any fraudulent activity.


Steps to Take if You Become a Victim of Identity Theft

  1. Contact the three major credit bureaus and request a “fraud alert” be placed in your file. It’s also important to request a victim’s statement asking creditors to contact you before new accounts are opened in your name. Additionally, ask for a free copy of your credit report to ensure no new accounts have been opened or unauthorized charges made in your name.
  2. Close accounts that were opened fraudulently or have been tampered with. Notify all creditors and financial institutions about the fraudulent activity.
  3. File a police report with as much information as you can. Request a copy for your records.
  4. Report the crime to the following Federal Law Enforcement Agencies:

Federal Trade Commission (FTC)

Report Fraud/Scam

Report Identity Theft

Call 1-877-IDTHEFT or Visit http://www.consumer.gov/idtheft 

Federal Bureau of Investigation (FBI)

Visit the website for reporting options.

  1. Use Fidelity Federal’s Identity Theft Emergency Repair Kit.


How Can We Help You?

Do you have a question about a service not included on this page? Please call us at 740-363-1284 or stop by either of our branch locations.

Contact Us for Assistance