Fidelity Federal is always looking for ways to enhance the products and services we offer and provide flexibility in meeting your needs in the future. That’s why we’re upgrading our systems this fall 2023.
Learn more about our system conversion timeline and find answers to your frequently asked questions in this blog from Fidelity Federal.
View Our Conversion Customer Timeline – 2023
View our timeline below to better understand how the system conversion will affect your banking needs. Please contact us with any questions or concerns. We’re here to make the transition as smooth as possible, with minimal disruption to your banking needs.
Friday, Oct. 13:
- Hours: Branches will close at 5:00 p.m.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Available until 4:00 p.m. Mobile deposit will be unavailable.
Saturday, Oct. 14:
- Hours: Offices will be closed.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Not available.
Sunday, Oct. 15:
- Hours: Offices will be closed.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Not available.
Monday, Oct. 16:
- Hours: Offices will reopen for normal business hours. Technology upgrade is complete.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Scheduled to be available by noon.
Tuesday, Oct. 17:
- Bill Pay: Scheduled to be available by mid-day.
What Is Changing? What Isn’t Changing?
Review the lists below to see what is and isn’t changing during the system conversion.
What Is Changing?
- Online and mobile banking upgrades
- Business online banking
- Temporary 24/7 online banking support to assist with the upgrade
- New modern look and format for deposit statements, loan bills and notices
- More efficient in-person service
- Minor formatting change of account numbers
- All prior statements will no longer be accessible in eStatements or the bank
- TouchBanking app will be discontinued and replaced with the new Fidelity Federal app
- Zelle and telephone banking will be discontinued on Oct. 13
- External transfers will be unavailable from Oct. 9-16
What Isn’t Changing?
- Deposit account numbers
- Mastercard debit/ATM cards and PINs
- Office hours
- Bill pay
- Access to ATMs
- Checks
- Scheduled transfers and/or payments
- Our routing and transit number
- Existing direct deposits
System Conversion Frequently Asked Questions
Get answers to your frequently asked questions about the upcoming system conversion.
Q: Why is Fidelity Federal upgrading its system?
Technology is constantly changing and evolving at a faster pace now more than ever. This new system will enhance the products and services we offer and provide flexibility in meeting your needs in the future.
Q: When will the technology upgrade take place?
Transition to the new system will take place on the weekend beginning Saturday, October 14th. The office will be closed! We will reopen as usual on Monday, October 16th at 9:00 am. ATMs at each location will be available throughout the weekend, although balance inquiries will NOT be available.
On Monday, October 16th, ATMs will be unavailable so that we can convert them over to the new system. Starting October 16th, please look for the new Fidelity Federal app in your app store.
Q: Will online banking, bill pay and the mobile app be available during the upgrade weekend?
To convert these systems, the mobile app will not be available from 4:00 p.m. on Friday, Oct. 13 until noon on Oct. 16. Bill pay will not be available from 8:00 a.m. on Friday, Oct. 13 until mid-day on Tuesday, Oct. 17. Online banking will be inquiry only starting at 4:00 p.m. on Oct. 13 until Oct. 16.
Q: Will my account number change?
Yes, the first zero of your account number will drop.
Q: Will checks remain the same?
Existing checks will not change, so you can continue to use the ones you have.
Q: Will I be able to use my ATM/debit card over the weekend?
Yes, you may continue to use your ATM/debit card throughout the weekend. However, while ATM/debit card service will be available during the system upgrade, real-time data on your funds availability may not be available. To ensure you have sufficient funds to withdraw cash and make purchases with your ATM/debit card during the upgrade, we are requesting you make any necessary transactions ahead of time.
Q: What if I am currently enrolled for eStatements?
Once the upgrade takes place, eStatements before Oct. 16 will not be available. We will be able to retrieve prior statements according to the current fee schedule. Please make sure to save your prior statements.
Q: Do I have to enroll in online banking again?
Re-enrollment isn’t necessary, as you will be grandfathered into the new system. However, you will be required to enroll again if you choose to use the self-serve password reset.
Contact Fidelity Federal for Questions or Concerns
The system conversion will occur over the weekend of Oct. 14-15. Our offices and branches will be closed on Oct. 14, but ATMs will remain available throughout the weekend.
You can call 1-855-946-1284 for 24/7 digital service assistance from Oct. 16 through Nov. 6.
Do you have additional questions or concerns about the system conversion? We’re here to help! Stop in at one of our branches, or contact us to learn more about this exciting change.
