Fidelity Federal is always looking for ways to enhance the products and services we offer as well as providing flexibility in meeting your needs in the future. That’s why we’re upgrading our systems this fall.
View our timeline and frequently asked questions on this page. As always, please contact us with any questions or concerns. We’re here to make the transition as smooth as possible, with minimal disruptions to your banking needs.
Customer Timeline – 2023
Friday, October 13:
- Hours: Branches will close at 5:00 p.m.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Available until 4:00 p.m. Mobile deposit will be unavailable.
Saturday, October 14:
- Hours: Offices will be closed.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Not available.
Sunday, October 15:
- Hours: Offices will be closed.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Not available.
Monday, October 16:
- Hours: Offices will reopen for normal business hours. Technology upgrade is complete.
- ATM Access: ATM withdrawals will be available; balance inquiries will be unavailable.
- Online/Mobile Banking: Scheduled to be available by noon.
Tuesday, October 17:
- Bill Pay: Scheduled to be available by mid-day.
October 16 – November 6:
- 24/7 Digital Service Assistance: Call 1-855-946-1284
COCC Conversion Frequently Asked Questions
Why is Fidelity Federal upgrading its system?
Technology is constantly changing and evolving at a faster pace now than ever. This new system will enhance the products and services we offer as well as provide flexibility in meeting your needs in the future.
When will the technology upgrade take place?
Transition to the new system will take place on the weekend beginning Saturday, October 14th. The office will be closed! We will reopen as usual on Monday, October 16th at 9:00 am. ATMs at each location will be available throughout the weekend, although balance inquires will NOT be available. On Monday, October 16th, ATMs will be unavailable so that we can convert them over to the new system. Starting October 16th, please look for the new Fidelity Federal app in your app store.
Will online banking, bill pay and the mobile app be available during the upgrade weekend?
To convert these systems, the mobile app will not be available from Fri., Oct. 13 at 4:00 p.m. until Mon., Oct. 16 at noon. Bill pay will not be available from 8:00 a.m. on Oct. 13 until mid-day on Oct. 17. Online banking will be inquiry only starting at 4:00 p.m. on Oct. 13 until Oct. 16.
Will my account number change?
Yes, the first zero of your account number will drop.
Will checks remain the same?
Existing checks will not change, so you can continue to use the ones you have.
Will I be able to use my ATM/debit card over the weekend?
Yes, your ATM/Debit card can be used throughout the weekend. However, while ATM/Debit Card service will be available during the system upgrade, real-time data on your funds availability may not be. To ensure you have sufficient funds to withdraw cash and make purchases with your ATM/Debit Card during the upgrade, we are requesting you make any necessary transactions ahead of time.
What if I am currently enrolled for eStatements?
Once the upgrade takes place, eStatements before Oct. 16 will not be available. We can retrieve prior statements according to the current fee schedule. Please make sure to save your prior statements.
Do I have to enroll in online banking again?
Re-enrollment isn’t necessary, as you will be grandfathered into the new system. However, you will be required to enroll again if you choose to use the self-serve password reset.
Contact Fidelity Federal
Do you have additional questions or concerns about the system conversion?
