Online Banking | Bill Pay | Frequently Asked Questions

Q. How do I know if I am eligible to use Fidelity Federal Sv & Ln Online Banking?
A. All existing Fidelity Federal Savings & Loan customers are eligible to use Fidelity Federal Sv & Ln Online Banking.

Q. How do I enroll in Fidelity Federal Sv & Ln Online Banking?
A. Click the First Time Log In button under Online Banking at the top of any of our web pages. Complete the Online Enrollment form. Once your information has been verified you will be sent an Access ID and Password. Specific guidelines are provided and required to be used when establishing your Access ID and Password. Your ACCESS ID and PASSWORD are case sensitive.

Q. Is Online Banking secure?
A. Yes. Fidelity Federal Savings and Loan Online Banking uses 128-bit encryption along with numerous other security features to ensure your account information remains secure. If an incorrect Access ID or Password are used more than three times, the entire session will be locked out. The lockout can only be cleared by calling Fidelity Federal Savings and Loan's bookkeeping department where your access can be reenabled. If you forget to LOG OFF of Online Banking, your session will be automatically terminated after 10 minutes of inactivity.

Q. What if my Access ID and/or Password doesn’t seem to work?
A. Make sure you are entering your Access ID and Password properly. Both are case sensitive. If you are still unable to access your accounts, a complete lock out may be on your account. Your account will be locked out if your Password and/or Access ID have been entered incorrectly three consecutive times. You must Contact us at 740-363-1284 Monday thru Thursday 8:30am to 5:00pm and Friday 8:30am to 6:00pm to reset a lock out.

Q. Forgot my Password
A. Contact us at 740-363-1284 Monday thru Thursday 8:30am to 5:00pm and Fridays 8:30am to 6:00pm.

Q. Are there any fees to use Fidelity Federal Sv & Ln Online Banking?
A. There is no charge to use Fidelity Federal Sv & Ln Online Banking or to make transfers between Fidelity Federal Sv & Ln Accounts. See our regular fee schedule to find out how much and when other fees and charges may apply, such as overdraft, check reorder and stop payments, to name a few. All fee schedules are subject to change.

Q. What accounts can I view using Online Banking?
A. Savings Accounts, Checking Accounts, Money Maker Deposit Accounts, Christmas Club Accounts, Certificate of Deposit Accounts, IRA Accounts, Mortgage Loan Accounts, Consumer Loan Accounts, Home Equity Accounts.

Q. Why can’t I see my entire account number?
A. We have “masked” part of your account number as a security measure. Masking is the process of substituting a special character (*) for part of the digits in your account number. Displaying special characters instead of the account number reduces the amount of private information that might be compromised if viewed in a public place, such as a work place or Internet café.

Q. Can I change the Nickname on my account?
A. Yes. This allows our customers to personalize their accounts or to more accurately reflect the account purpose. For example, a checking account may be displayed as “Household Checking” or a savings account as “Vacation Savings” . You can change the “Nickname” on your account by accessing the OPTIONS button and CHANGE NICKNAMES. Changing the “Nickname” does not affect the legal title that is on your permanent account record.

Q. What types of accounts may I perform transfer activity?
A. Accounts must be under the same ownership to perform transfer activity. You may transfer between Savings, Checking, and Christmas Club accounts. You may make your Mortgage Payment, Consumer Loan Payment or Line of Credit Payment from your Savings or Checking accounts. You may perform a Line of Credit Draw and transfer it to your Checking Account.

Q. How quickly are my Online Banking transactions posted to my account?
A. If the transaction is initiated prior to 9:30PM EST Monday thru Thursday, except Friday, weekends and holidays, it will be posted immediately. If the transaction is initiated after 9:30PM EST Monday thru Thursday, it will post by 7:00AM EST the next business day. If the transaction is initiated after 10:15PM EST on Friday, it will post by 7:00AM on Saturday. If the transaction is initiated after 6:15PM EST on Saturday, it will post by 7:00AM EST on the following Monday. System maintenance is performed on Monday and Thursday mornings between 12:00AM EST to 6:00AM EST. You may receive an error message “ Enterprise Server Unavailable” while this maintenance is being performed.

Q. Can I place a Stop Payment?
A. NO. At this time you must Contact us at 740-363-1284 Monday thru Thursday 8:30am to 5:00 pm or Friday 8:30am to 6:00pm. You can also place at stop payment 24 hours a day via our Telephone Banking Phone Number at 1-866-694-0505. Prevailing stop payment fees will apply. See our Regular Fee Schedule. Fee schedules are subject to change.

Q. Can I change my address thru Online Banking?
A. Not at this time. Stop in at one of our offices or mail us a letter requesting this address change. NOTE: Private personal and account information such as Account Numbers, Passwords, PINs or Social Security Numbers should NOT be sent by e-mail.

Q. Why am I receiving an error message?
A. *Enterprise Server Unavailable: A connection cannot be established with Fidelity Federal Sv & Ln at this time. This is usually a temporary situation. There are times when the site may be down for scheduled or unscheduled maintenance. Scheduled maintenance is usually performed Monday and Thursday mornings 12:00AM EST to 6:00AM EST. Please try your connection again or at a later time. If your are repeatedly having difficulties, check with your Internet Service Provider (ISP) or Fidelity Federal Savings and Loan as there may be a connectivity problem.
*Insufficient Funds: The account does not have sufficient funds to complete the transaction you are attempting. The account’s available balance may not allow the entire transaction amount. Change to a smaller amount and try the transaction again. Contact us if you still cannot process the transaction.
*Invalid to Account: The account you want to process a transaction to is not a valid account type. The account type may not be available for this request or may require special handling by Fidelity Federal Sv & Ln. Contact us for more information.
*Invalid from Account: The account you want to process a transaction from is not a valid account type. The account type may not be available for this request or may require special handling by Fidelity Federal Sv & Ln. Contact us for more information.
*Memo Post Unsuccessful: The transaction was rejected. Try to process the transaction again. Contact us if you still cannot process the transaction.
*Your Certificate Has Expired: Login not accepted. Upgrade your Internet browser and attempt to log in again. Contact us if your are still unable to log in.
*An inactivity limit has been reached and your online session has expired: As a security feature, customers are automatically logged off after 10 minutes of inactivity. Return to the home page and login again.
*Login Information Is Missing or Invalid: if you are logging on, Access ID and/or Password is missing or incorrect. Verify that both were typed correctly; both are case sensitive. NOTE: After three unsuccessful login attempts, we will need to perform account maintenance. Contact us if that occurs.